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Retail Banking: Putting Customer Engagement at the Forefront
A Nuance webinar featuring Aite-Novarica Group

Banks and credit unions understand that innovation is key to creating competitive advantages in this uncertain economy. Join Nuance and Aite-Novarica Group as we share research, insights, and real customer outcomes as financial institutions optimize their customer and employee experiences for success in 2023 and 2024. Register today and join us as we explore the following and much more:

• Customers want a voice - the important role of voice in the digital-first world
• Automation done right — best practices
• Priority use cases for targeting and proactive engagement
• Striking the right balance between authentication, fraud prevention, and customer/employee friction

May 23, 2023 12:30 PM in Eastern Time (US and Canada)

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David Albertazzi
Director, Retail Banking & Payments Practice, AiteNovarica
David specializes in technology solutions used by banks and credit unions to support their mobile banking, online banking, branch, ATM, and call center channels,
Meghan Kenny
Vice President, Retail Banking, Nuance
Meghan helps solve the most complex contact center problems for Nuance's Fortune 100 financial services clients.
Selena Castellanos
Sr. Principal, Vertical Solutions, Nuance
With deep vertical expertise in speech driven services, messaging, and customer experience improvement, Selena leads Financial Services marketing for Nuance Enterprise.